Medical Services
Medical services are delivered by Chengdu Shuangliu Hongrun Kangyuan Internet Hospital. All consultation is performed by licensed TCM doctors. Booking → consultation → syndrome differentiation → prescription → fulfillment → follow-up — every step is traceable and compliant.
From booking to follow-up adjustment
The entire flow is performed within the licensed Internet Hospital. All prescriptions are issued by the attending doctor; AI tools never participate in diagnosis or prescription decisions.
- Submit through the booking page.
- Internet diagnosis notice, privacy policy, sensitive-info consent.
- Browse profiles to select an appropriate doctor.
- Licensed doctors perform remote consultation and syndrome differentiation.
- Prescriptions are issued by the attending doctor per regulation.
- Central pharmacy "one-patient-one-formula"; dried herbs shipped nationwide, decoctions delivered by regional cold chain or collected in store.
- Doctor-led follow-up; data reflects clinical change.
Boundaries of internet diagnosis
Internet diagnosis is not suitable for emergencies, severe acute symptoms, or cases requiring immediate intervention.
Please go to an offline medical facility or dial 120 (China) / your local emergency number immediately.
"Internet diagnosis is best for stable-condition follow-up and TCM advisory. Emergencies require offline care."
Response-time commitments at a glance
Every response-time figure used across this site is listed here with the step it applies to and when the clock starts. All figures refer to the first human response and exclude public holidays; actual scheduling is confirmed by our team.
| Commitment | Applies to | Clock starts |
|---|---|---|
| T+1 | Follow-up: doctor reviews the follow-up record and adjusts the prescription | Day after the patient submits follow-up materials |
| 24 hours | Union and direct / franchise applications: first contact by the partnership lead | On successful form submission |
| 1–3 business days | Booking requests, doctor enrolment, business and investor enquiries: manual follow-up | On successful form submission |
| 72 hours | Complaints and reports: first response | On complaint registration |
Ready to book?
Submit your booking request and our operations team will follow up within 1–3 business days.