Medical
Medical qualifications
- Internet Hospital licenceChengdu Shuangliu Hongrun Kangyuan Internet Hospital holds a Medical Institution Practising Licence, No. MAK5WTT9X51011619A1002, issued by the Shuangliu District Health Commission of Chengdu and valid until 12 May 2031.
- Approved departmentsTraditional Chinese Medicine (internal medicine, dermatology, orthopaedics & traumatology, anorectal medicine, rehabilitation medicine) and Integrated Chinese-Western Medicine. Clinical services never go beyond the departments approved on the licence.
- Compliant device useThe pulse acquisition device we deploy holds a Class II medical-device registration certificate and is used within the intended use approved on that certificate.
- Practitioner licencesAll doctors practise within their scope; complex prescriptions are subject to review.
- Prescription flowPrescriptions are issued by licensed doctors; e-signature and routing are fully traceable.
Data & Security
Data and information security
- 01IT Graded ProtectionClassification, filing and assessment under the PRC Information Security Graded Protection regime.
- 02Sensitive personal informationTongue, face, pulse, intake and prescription records are treated as sensitive PI with separate consent and storage.
- 03Privacy policyTiered privacy policy with consent withdrawal, data export and deletion entries.
Advertising · Medical comms
Advertising and content compliance
All outbound content is gated by automated forbidden-word scanning before publication; absolutising or implicative language is blocked.
The forbidden list and approved alternatives are maintained in the group’s internal compliance dictionary and the pre-launch checklist.
Legal documents
User-signed documents · Compliance framework
Per the PRC Personal Information Protection Law, Internet Diagnosis Supervision Rules and Medical Records Regulations, the Internet Hospital configures four user-signed documents and one operational framework across patient onboarding, consultation and data handling.
- 0101 · Internet Diagnosis Service AgreementRequired reading before account creation / first booking. Defines diagnosis scope, flow, AI assistance and termination.
- 0202 · Privacy PolicyMaster rules for collection, use, sharing, retention, withdrawal and minor protection.
- 0303 · Sensitive Personal Information ConsentTongue / face / pulse, audio-video, medical health data require separate opt-in.
- 0404 · Research / Model-training AuthorisationNon-essential to diagnosis; can be declined or withdrawn without affecting basic care.
- 0505 · Compliance Execution FrameworkOperational framework for legal, hospital, product, technology and operations teams.
- 06Legal document indexSee all versions, sections and applicable channels.
Need a specific compliance certificate?
Submit a real-name request through the business channel; we will share within compliance limits.