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Patient Service Flow

Patient Service Flow

From first-visit capture to consultation, prescription, fulfillment and follow-up — a standardised service path.

Five-step path

  • 01
    Arrival & registration
    Store staff assist with real-name registration and privacy consent.
  • 02
    Capture & pre-inquiry
    Pulse / tongue / face capture and structured symptom collection.
  • 03
    Doctor remote consultation
    Doctor performs consultation, differentiation and prescription within the Internet Hospital.
  • 04
    Herbal fulfillment
    Central pharmacy preparation with delivery or pickup.
  • 05
    Follow-up
    Follow-up per doctor cadence; system reminds and tracks feedback.
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